Frequently Asked Questions (F.A.Q.)

Does the price of the goods supplied include VAT?
All Sales of Detergents include VAT and a VAT invoice is issued for these goods.
Non-detergent goods do not include VAT (not vatable) and a separate invoice is issued for these goods.

Where do I verify the VAT number?
On the SARS website: CLICK HERE to verify VAT registration number: 4900101876

Why does the price of the products include VAT? Why not quote separately?
In the days of GST (VAT's predecessor) in the 1970's, the government allowed prices displayed to either include or exclude the sales tax. There was mass exploitation of this system where certain businesses double-charged sales tax. Due to this, when VAT came about, circa June 1988, all prices quoted or displayed had to include the sales tax in the final figure. Many have ignored this law and still persist in quoting prices excluding VAT. We quote prices including VAT.

I have placed my order; what happens thereafter?
Thank-you, for placing your order with us. Please pay the amount due via eft(Electronic Funds Transfer).
As soon as the funds are cleared, a notification will be sent to you informing you of the pending delivery.

I have placed my order; but am unsure about the correct invoice total?
In the event that you did note the amount due and are confident that everything is correct and there is no ambiquity with the order, please go ahead with payment to effect delivery, thereafter.
If unsure, please allow the normal order process after you place an order to run its course. The order process affords us the opportunity to verify that the items, quantities and everything else is in order whereupon an encrypted invoice complying with SARS requirement is issued to you, electronically. The invoice will state the items ordered as well as total amount due as well as the bank details, once again. Shipment process in all instances will only proceed after funds reflect in our bank account.
The order process also allows for any errors or ommissions to be rectified.

I have placed my order; Paid the amount from my Nedbank or ABSA bank account but have not heard from you?
When payment is made from differing banks, the funds can take up to 48 hours to reflect. When the bank/s have processed the funds, we will respond with heartfelt gratitude and proceed to prepare your order for delivery.
In the event of funds being processed by the same bank, the amount is usually reflected within minutes and a response from us will follow, very shortly.

I have placed my order; Paid the amount but need to alter my order?
No problem; in the event that the order has not yet been dispatch and on it's way to you, you may make alterations and ammendments by informing us of the changes.
In the event of an order cancellation, please refer to Conditions of Sale. Full refund is allowed if no non-refundable charges have occured. In the event that non-refundable charges have occured, these amounts will be deducted from the total i.e. bank fees incurred as a result of a cash deposit; remember eft is free of bank charges.

Why do you have a collapsible menu on the left side of the webpage?
This is to facilitate easier browsing on mobile or tablet as viewing space is at a premium.

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